forums.frontrange.com

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I am so confused. We have 20 licenses. 5 of those are undocked. We can never get 20 people logged in tho. Only 15. When the guys with the laptops (undocked users) are in the office, they connect to the network and log into the network version of Goldmine. Shouldn't they be using their undocked license which means I should be able to get all 20 people logged in? 15 desktop users and the 5 laptop users? No matter what I try, I can not get passed 15.

[1]

I believe that when you undock a user, you are essentially taking that license out of the total pool, and transferring it to the undocked installation.

So, when you have 5 undocked users, you have only 15 available for users to log into the main server (out of the original 20 license pool).  Even though those users have a valid license for their own undocked installation, if they try to log into the main server, they'll consume an undocked license.

At least, that's how I understand it.

[1]

If you have 20 licenses of which 5 have been allocated to the undocked users, only the undocked users can use those 5, undocked licenses.  That leaves 15 licenses that can be used by anyone else.

As undocked user can log into GM across the network and can have his/her own, personal copy of GM for sync purposes.

Also an undocked user can be logged in only once where as other users can log in multiple times from different workstations (each login taking a license).

[1]

Charlatat is correct. If you have 20 licenses and you undock 5 of them for remote users, only 15 other people can log in. In effect what you are doing with an undocked license is assigning it to one user, and only they can use it. They will always be able to log in, regardless of how many people are logged in.

To see how many licenses are available to non remote users, click File >> Configure >> License Manager. On the right hand side is a section called Master License. Look at the line "Total users/dist". It will be something like 20/5. This means 20 total/5 undocked, leaving 15 licenses to server users.

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Thanks everyone for the responses. They have confirmed in my mind how this is supposed to work. I think. <grin> My problem is when the undocked users are in the office. As mentioned by someone above, they should always be able to login because they have their own "private" license if you will. That is not what is happening. When they log into the networked Goldmine, it appears they are using up one of the 15 remaining licenses instead of their own undocked "private" license. Then only 14 of my desktop users can get in.

Added Info:
Goldmine 6.70.50123
SQL Server
GoldSync server

[1]

Interesting. That's not the way it's supposed to work. If your maintenance is current, call FRS tech support. Let us know what they say. There is a recent similar post from a person with 5 licenses.

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I agree with Kirk's comments.  You need to verify that they are using the exact same login as they use on their undocked systems.  For Example.  My undocked user is allocated to "bobg" so I log in across my network as "bobg".

[daredream]

How do you setup a laptop that is docked most of the time but occasionally undocks?  I don't want to have to sync while in the office.  Does it require installing two copies on the laptop?

[bgannett]

All you have to do is to have two shortcut icons on the laptop's desktop.  One is to the undocked copy that is on that laptop, and the other shortcut points to the copy of GoldMine that is on the server.  The icons need to have different names.

It would be helpful if you told us what version GM is involved and if local or minimum installations are involved with accessing the server's copy of GoldMine.  In any case, my answer is the same.
_________________
Bob Gannett
Affordable GoldMine Support
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253-627-2244
goldsupport@harbornet.com

[daredream]

I have GM6.0 with 2 licenses.  Can you have a second copy loaded on laptop so the program does not have to load across the net or will they interfere?

[bgannett]

I sould not do a separate full install just to speed up network performance.  You can, however, install (copy) program files over to your laptop.  Properly done, this will speed up the entering and exiting GM.  Get  your installation guide out and it will tell you how to do this on a workstation.
_________________
Bob Gannett
Affordable GoldMine Support
*** Free Monthly Newsletter ***
253-627-2244
goldsupport@harbornet.com

[RonanC]

Daredream, what you can do is run a local install on another workstation (install into a folder such as c:\apps\goldminelocal), then copy the folder with the local files and paste it to the same location on the laptop. Ensure that all drive mapping are the same on the laptop as on the workstation. This will allow you to run the network GoldMine from local dlls without having to run a local install and possibly upset the undocked install.

Edit: Ive just noticed that youre on GM6, so Im not sure how this will work with the BDE (Ive only ever done this with PE), but its definately worth a try to see if it works! When the network GoldMine loads, ensure that all databases are pointing at the network and not to the c:\ drive.
_________________
Ronan Cruise

Certified GoldMine Corporate and Premium Edition Technician

[bgannett]

I just checked the Installation Guide for that old version.  They call it a "shared workstation" installation.  Send me an email and I will return it with a copy of the manual attached if you do not have it.
_________________
Bob Gannett
Affordable GoldMine Support
*** Free Monthly Newsletter ***
253-627-2244
goldsupport@harbornet.com

[daredream]

Thanks for all your help!     I do have the manual and understand the worksta install I just was not sure if the two would interfere with each other.

Thanks again,
Bob