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Auto Assigner Available for Download

 
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Author Message
walk



Joined: 19 Sep 2007
Posts: 54

PostPosted: Mon Dec 29, 2008 5:34 pm    Post subject: Auto Assigner Available for Download Reply with quote

Hello Everyone,

If you have ever wanted to setup some automation for your HEAT system to automatically assign tickets to a specific group of technicians, you are able to do that with Auto Assigner.  It is designed to allow you to configure specific HEAT Call Groups of tickets for your group of technicians.  This application runs as a Windows Service monitoring your HEAT system based on a polling interval that you set.  Groups of tickets can be evaluated and specific technicians of your choice can be assigned to these tickets.

This is a .NET 3.5 based application, so you will have to install the framework before you can use this application.  System requirements are:

OS
Windows XP

Memory
128mb

Hard Drive Space
2mb

Database
SQL 2000/2005/2008

Oracle is still in testing but should be certified here within the coming months.  Download the 30 day fully functional eval at www.walksolutions.com/downloads/autoassigner.zip

Should you have any problems, please feel free to contact me at info@walksolutions.com.

Take Care and Have a Great Day.
_________________
Charles E.Walk Jr.
HEAT Developer/.NET Architect
Walk Solutions
Developing Tomorrows Ideas Today
www.walksolutions.com
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