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ITIL Service Desk from an traditional Help Desk

 
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Joined: 07 Sep 2007
Posts: 0

PostPosted: Wed Jul 18, 2007 10:44 pm    Post subject: ITIL Service Desk from an traditional Help Desk Reply with quote

Hi, I am in the beginning of a project where we are going to "transform" an rather old fashioned Help Desk to a more professional ITIL Service Desk. Has anyone done this journey and have any advice on how to get all the staff on board, so to speak? Because that is what I feel is the most tricky part, to find a way to change the attitude amongst the technicians, a little.
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johngarmon



Joined: 13 Sep 2007
Posts: 613

PostPosted: Wed Jan 02, 2008 4:10 pm    Post subject: Reply with quote

Bump!
_________________
John H. Garmon, HEAT Administrator, Mississippi Dept. of Human Services
HEAT 8.03, SQL 2000, Call Logging, AlertMon, AnswerWiz, Crystal Reports NOT USING: iHEAT, ATG, BPAM, ManCon, HSS, FLS
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kiwi



Joined: 29 Oct 2007
Posts: 42
Location: New Zealand

PostPosted: Thu Jan 03, 2008 7:58 am    Post subject: Reply with quote

Might be better if you put this in the Heat forums
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